Bilingual Spanish Banking Teller — Digital & In-Branch

M&T Bank Corporation; Gaithersburg (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation in Gaithersburg, MD is seeking a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will balance transactions, assist customers with account needs, and proactively promote self-service solutions while maintaining compliance with AML/KYC and bank policies.

The role requires at least a high school diploma and six months of customer service experience; bilingual abilities are a plus.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Fluent spoken and written English and second language as required.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately per Bank Policy.
• Take ownership of escalated account services issues and log complaints.
• Transition sales opportunities to appropriate banking partner.
• Perform branch operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities and comply with policies.
• Promote M&T Bank brand and maintain internal controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma

GED

Job description

M&T Bank Corporation in Gaithersburg, MD is seeking a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will balance transactions, assist customers with account needs, and proactively promote self-service solutions while maintaining compliance with AML/KYC and bank policies.

The role requires at least a high school diploma and six months of customer service experience; bilingual abilities are a plus.