Bilingual Banking Partner & Customer Experience Pro

M&T Bank Corporation; Baltimore (MD); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Baltimore, MD is seeking a Customer Service Teller who supports daily branch operations, educates customers on banking solutions, and refers opportunities to the right partner. You will handle transactions, manage appointments, and promote digital banking capabilities while delivering a differentiated customer experience.

Ideal candidates have at least 1 year of retail sales or customer service experience, strong communication skills, and the ability to work in a

Qualifications

• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Ability to fluently communicate with bank customers in English and a second language.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features of consumer and business banking solutions.
• Make recommendations based on identified needs and promote digital banking capabilities.
• Handle customer transactions and servicing tasks at the branch and refer opportunities to partners.

Skills

Retail sales

Customer service

Telesales

Bilingual English + second language

Education

High school diploma or GED

Job description

M&T Bank Corporation in Baltimore, MD is seeking a Customer Service Teller who supports daily branch operations, educates customers on banking solutions, and refers opportunities to the right partner. You will handle transactions, manage appointments, and promote digital banking capabilities while delivering a differentiated customer experience.

Ideal candidates have at least 1 year of retail sales or customer service experience, strong communication skills, and the ability to work in a