Bilingual Spanish Teller: Customer Experience Specialist

M&T Bank; Greenbelt (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

M&T Bank is seeking a bilingual Branch Associate in Greenbelt, MD to deliver exceptional in-branch service in English and Spanish. You will assist customers with everyday banking needs, demonstrate digital tools, and help manage lobby flow while maintaining accuracy in transactions.

The role emphasizes empathetic customer care, adherence to bank policies, and collaboration with other teams to resolve issues and promote banking partnerships.

Qualifications

• High school diploma or GED and minimum 6 months of customer service experience.
• Fluent written and verbal communication in English and Spanish as assessed.
• Strong interpersonal and organizational skills.

Responsibilities

• Provide exceptional branch customer service and troubleshoot routine issues.
• Demonstrate digital guidance and educate customers on self-service options.
• Greet customers, manage lobby flow, and respond to immediate needs.
• Process and balance cash transactions accurately per policy.
• Log and resolve customer complaints; escalate when needed.
• Introduce banking partners for sales opportunities and complete related duties.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Data entry

Proficient with technology

Education

High school diploma or GED

Job description

M&T Bank is seeking a bilingual Branch Associate in Greenbelt, MD to deliver exceptional in-branch service in English and Spanish. You will assist customers with everyday banking needs, demonstrate digital tools, and help manage lobby flow while maintaining accuracy in transactions.

The role emphasizes empathetic customer care, adherence to bank policies, and collaboration with other teams to resolve issues and promote banking partnerships.