Bank Teller: Customer Experience & Digital Service

M&T Bank Corporation; Towson (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Towson, MD is hiring a branch customer service associate to deliver a differentiated experience through in‑person service, digital demonstrations, and accurate transaction processing.

You will balance cash, handle account maintenance, log complaints, and support AML/KYC controls while promoting the M&T Bank brand and complying with policy. This role requires strong communication, organization, and a customer‑first mindset to serve our community.

Qualifications

• High school diploma or GED is required with basic data entry and cash handling experience.
• Proven verbal communication skills and interpersonal abilities.
• Strong time management and organizational skills.
• Proficient with internet and basic computer systems.
• Ability to handle customer transactions accurately and efficiently.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding needs.
• Balance and process customer transactions accurately following policy.
• Engage customers in lobby, greet them, and address immediate needs.
• Log and resolve customer complaints; escalate when needed.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Towson, MD is hiring a branch customer service associate to deliver a differentiated experience through in‑person service, digital demonstrations, and accurate transaction processing.

You will balance cash, handle account maintenance, log complaints, and support AML/KYC controls while promoting the M&T Bank brand and complying with policy. This role requires strong communication, organization, and a customer‑first mindset to serve our community.