Bilingual Spanish/English Remote Customer Support Specialist

Teleperformance; Central City (KY); Remote; USD 19,000 - 22,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients by managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to deliver a seamless, positive customer experience in a fast-paced environment.

Applicants should be residents of eligible states and have at least 6 months of customer service experience, 18+ years old, and comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients by managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to deliver a seamless, positive customer experience in a fast-paced environment.

Applicants should be residents of eligible states and have at least 6 months of customer service experience, 18+ years old, and comfortable with Windows-based systems.