Bilingual Spanish/English Remote Customer Support Pro

Teleperformance; East Windsor Hill (CT); Remote; USD 19,000 - 28,000; Full time

Job summary

Teleperformance seeks a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence from a home-based setup in the United States. You will resolve questions using a suite of web tools to deliver a seamless customer experience.

The role requires a High School Diploma, at least 6 months of customer service experience, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Strong communication and problem-solving skills.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Communication

Problem solving

Emotional intelligence

Critical thinking

Collaboration

Windows

Sales experience

Process adherence

Education

High School Diploma

Tools

Windows

Job description

Teleperformance seeks a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence from a home-based setup in the United States. You will resolve questions using a suite of web tools to deliver a seamless customer experience.

The role requires a High School Diploma, at least 6 months of customer service experience, and comfort with Windows-based systems.