Remote Bilingual Spanish/English Customer Support

Teleperformance; Clayton (NC); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Supplemental medical coverage

Discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries with professional excellence. You will use web tools to resolve issues, ensuring a positive customer experience in a high-velocity environment.

The role requires a High School Diploma or equivalent, at least 6 months of customer service experience, and comfort with Windows-based systems. Work-from-home setup is required with a suitable workspace.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Comfortable with desktop computer systems and Windows-based environments.
• Customer service experience is preferred.
• Demonstrates process adherence and service orientation.
• Strong collaboration with teammates and other departments.

Responsibilities

• Handle and respond to customer inquiries with professionalism.
• Provide excellent customer service through active listening.
• Maintain confidentiality of customer information.
• Communicate effectively with customers and internal teams.

Skills

Active listening

Communication

Customer service

Team collaboration

Emotional intelligence

Critical thinking

Problem solving

Shift flexibility

Professional demeanor

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries with professional excellence. You will use web tools to resolve issues, ensuring a positive customer experience in a high-velocity environment.

The role requires a High School Diploma or equivalent, at least 6 months of customer service experience, and comfort with Windows-based systems. Work-from-home setup is required with a suitable workspace.