Bilingual Spanish/English Remote CSR

Teleperformance; Louisiana; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance is hiring a Customer Support Specialist to manage inbound and outbound communications and resolve inquiries, delivering a seamless customer experience. The role emphasizes professional service delivery in a high-velocity environment and includes responsibilities such as active listening, de-escalation, and accurate call documentation.

Eligible candidates will have a high school diploma, at least 6 months of customer service, and 18+ age.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Customer service

Communication

Problem solving

De-escalation

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows OS

Desktop computers

Job description

Teleperformance is hiring a Customer Support Specialist to manage inbound and outbound communications and resolve inquiries, delivering a seamless customer experience. The role emphasizes professional service delivery in a high-velocity environment and includes responsibilities such as active listening, de-escalation, and accurate call documentation.

Eligible candidates will have a high school diploma, at least 6 months of customer service, and 18+ age.