Remote Bilingual Spanish/English CSR

Teleperformance; United States; Remoto; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits (medical, vision, and 

401(K) plans

Life insurance

Descrizione del lavoro

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional service and a high-velocity environment.

Responsibilities include addressing varied customer questions, listening actively, and resolving issues—often on the first contact. The role emphasizes confidentiality, precise communication, and the potential for upselling where appropriate.

Competenze

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Mansioni

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Conoscenze

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Formazione

High School Diploma

College degree preferred

Descrizione del lavoro

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional service and a high-velocity environment.

Responsibilities include addressing varied customer questions, listening actively, and resolving issues—often on the first contact. The role emphasizes confidentiality, precise communication, and the potential for upselling where appropriate.