Bilingual Spanish/English Customer Support Specialist

ViaPlus; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ViaPlus is seeking a customer service-oriented professional in Austin, TX to handle delinquent accounts and provide frontline support. You will engage clients, establish payment plans, and resolve disputes while maintaining accurate records and a high standard of service.

The role requires strong communication, empathy, and the ability to work independently or in a team. Bilingual Spanish is strongly preferred; standard hours apply in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Call center experience preferred (6 months).
• Bilingual Spanish strongly preferred.

Responsibilities

• Facilitate resolution of delinquent account balances through structured support and communication.
• Engage delinquent account holders to establish payment plans, resolve disputes, and reduce delinquency rates.
• Evaluate overdue accounts and confirm whether they meet Prohibition criteria.
• Answer routine and non-routine customer calls daily.
• Acquire a working knowledge of our database.
• Communicate effectively with a variety of people across levels within and outside the organization.
• Meet productivity, schedule adherence and quality standards.
• Identify customer needs and take appropriate actions to satisfy them.
• Provide information about products and services.
• Maintain customer records by updating account information.
• Follow procedures, guidelines, and policies.
• Resolve problems by clarifying the complaint; determine cause; explain best solution; follow up to ensure resolution.
• Follow all company rules and procedures.
• Deal with customers politely and professionally at all times.
• Respond to voicemails
• Provide support for customer service center as needed

Skills

Phone etiquette

Written and verbal communication

Attendance and punctuality

Detail-oriented

Interpersonal skills

Customer service

Team or independent work

Spanish bilingual

Handling difficult customers

Education

High school diploma or GED

1 year customer service experience

6 months call center experience

Bilingual Spanish preferred

Job description

ViaPlus is seeking a customer service-oriented professional in Austin, TX to handle delinquent accounts and provide frontline support. You will engage clients, establish payment plans, and resolve disputes while maintaining accurate records and a high standard of service.

The role requires strong communication, empathy, and the ability to work independently or in a team. Bilingual Spanish is strongly preferred; standard hours apply in a fast-paced environment.