Bilingual Collections Specialist (English/Spanish)

Valor Intelligent Processing; Dallas (TX); On-site; USD 10,000 - 19,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

Valor Intelligent Processing in Dallas, TX is seeking a Collections Representative to contact customers with overdue balances, discuss options, and establish realistic repayment plans.

You will update records in the system, monitor follow-ups, and ensure compliance with debt collection laws while maintaining empathetic, professional interactions. Bilingual in English and Spanish is required, and you must be 18 years or older.

Qualifications

• Must be 18 years or older.
• Bilingual English/Spanish required.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws is a plus.
• Previous experience in collections or call center environments preferred.

Responsibilities

• Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Work with customers to establish repayment plans or settlements.
• Monitor and follow up on missed payments and broken promises to pay.
• Update customer records, payment statuses, and notes in the system accurately and promptly.
• Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
• Maintain detailed and organized records of all interactions and collection efforts.
• Consistently meet or exceed daily and monthly collection targets.

Skills

Bilingual in English and Spanish

Negotiation

Conflict resolution

Customer service

Communication

Education

High school diploma or GED

Job description

Valor Intelligent Processing in Dallas, TX is seeking a Collections Representative to contact customers with overdue balances, discuss options, and establish realistic repayment plans.

You will update records in the system, monitor follow-ups, and ensure compliance with debt collection laws while maintaining empathetic, professional interactions. Bilingual in English and Spanish is required, and you must be 18 years or older.