High-Volume Customer Support Specialist – Anaheim

ViaPlus; Anaheim (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

ViaPlus in Anaheim, CA is hiring a Customer Service Representative to handle over 100 calls daily, assist walk-in customers, and maintain accurate account information. You will promote positive relations, learn our database, and resolve issues with courteous, professional service.

Ideal candidates have strong communication skills, impeccable attendance, and bilingual Spanish as a plus. This on-site role expects a dependable team player who can adapt to a fast-paced environment while upholding

Qualifications

• Excellent phone etiquette.
• Excellent verbal communication skills.
• Excellent attendance and punctuality.
• Enjoy providing prompt and timely service to our clients.
• Be detail-oriented, and efficient and possess superior written and verbal communication.
• Must possess strong interpersonal skills.
• Have compassion and empathy for customer situations.
• Have excellent customer service skills, and the ability to build and maintain customer relationships.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non-routine customer calls daily.
• Acquire a working knowledge of our database.
• Provide face-to-face customer service with walk-in customers.
• Resolves service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting.

Skills

Phone etiquette

Verbal communication

Attendance

Detail-oriented

Interpersonal skills

Customer service

Team player

Bilingual Spanish

Education

High school diploma or GED

Job description

ViaPlus in Anaheim, CA is hiring a Customer Service Representative to handle over 100 calls daily, assist walk-in customers, and maintain accurate account information. You will promote positive relations, learn our database, and resolve issues with courteous, professional service.

Ideal candidates have strong communication skills, impeccable attendance, and bilingual Spanish as a plus. This on-site role expects a dependable team player who can adapt to a fast-paced environment while upholding