Bilingual Customer Care Pro (English/Spanish) - Full-Time

Intelogix; Waco (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring a full-time customer support representative in Texas. You will be the first line of contact for customers, delivering solutions over the phone, documenting interactions, and guiding customers through products and policies with a focus on delivering best-in-class service.

Candidates must be bilingual (English/Spanish), 18+, and undergo a typing assessment. The role requires weekend/holiday flexibility and offers paid training, benefits, and career advancement opportunities.

Qualifications

• Fluency in both English and Spanish is required.
• Must be 18 years of age or older.
• Typing assessment is required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding customers through solutions.
• Maintain understanding of products, services, and policies to assist customers.
• Document customer interactions and transactions across all tools/platforms.
• Escalate complex issues and collaborate with other departments as needed.

Skills

Bilingual English/Spanish

Typing Assessment

Education

High School Diploma

Job description

InteLogix is hiring a full-time customer support representative in Texas. You will be the first line of contact for customers, delivering solutions over the phone, documenting interactions, and guiding customers through products and policies with a focus on delivering best-in-class service.

Candidates must be bilingual (English/Spanish), 18+, and undergo a typing assessment. The role requires weekend/holiday flexibility and offers paid training, benefits, and career advancement opportunities.