Bilingual Customer Support Specialist

ViaPlus; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

ViaPlus in Austin, Texas is looking for a dedicated Customer Service Representative to enhance customer relations through effective communication. The ideal candidate will possess excellent phone etiquette and interpersonal skills, coupled with a strong background in customer service.

Responsibilities include answering customer calls, updating records, and resolving inquiries while ensuring a positive customer experience. This position requires bilingual abilities in Spanish and at least one year of customer service experience.

Qualifications

• Must possess strong interpersonal skills and empathy for customers.
• Ability to handle difficult customers and work in a team.
• Excellent attendance and punctuality required.

Responsibilities

• Provide customer service by answering calls and emails.
• Update customer records and resolve complaints.
• Maintain professionalism while handling inquiries and transactions.

Skills

Excellent phone etiquette

Written and verbal communication skills

Customer service skills

Interpersonal skills

Detail-oriented

Computer skills

Education

High school diploma or GED

One year customer service experience

Six months call center experience (preferred)

Bilingual Spanish

Job description

ViaPlus in Austin, Texas is looking for a dedicated Customer Service Representative to enhance customer relations through effective communication. The ideal candidate will possess excellent phone etiquette and interpersonal skills, coupled with a strong background in customer service.

Responsibilities include answering customer calls, updating records, and resolving inquiries while ensuring a positive customer experience. This position requires bilingual abilities in Spanish and at least one year of customer service experience.