Bilingual Customer Service Rep — Growth Opportunities

PLS; Wells Branch (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Customer Service Representative to be the face of the company at our Austin-area location. You will deliver superior customer service, educate customers on our products and services, and ensure transactions comply with all regulations.

Ideal candidates will have prior customer service experience, strong attention to detail, the ability to multitask, and a professional appearance. English fluency is required; bilingual English/Spanish is a plus.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

English fluency

Attention to detail

Multi-tasking

Professional appearance

Job description

PLS is seeking a Customer Service Representative to be the face of the company at our Austin-area location. You will deliver superior customer service, educate customers on our products and services, and ensure transactions comply with all regulations.

Ideal candidates will have prior customer service experience, strong attention to detail, the ability to multitask, and a professional appearance. English fluency is required; bilingual English/Spanish is a plus.