On-Site Customer Support Specialist

ViaPlus; Corona (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

ViaPlus, headquartered near Dallas with offices nationwide, seeks a Customer Service Representative for our Corona, CA on-site location. The role involves handling 100+ calls daily, delivering accurate information, and maintaining customer records while following company procedures.

You will engage with a variety of colleagues, promote efficient workflows, and provide excellent service to preserve strong customer relationships. Strong communication and punctuality are essential.

Qualifications

• Excellent phone etiquette and communication skills.
• Punctuality and reliable attendance are essential.
• Enjoy providing prompt and timely service to clients.
• Detail-oriented with strong written and verbal communication.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non-routine customer calls daily.
• Acquire a working knowledge of our database.
• Communicate with diverse people across levels in the organization.
• Meet productivity, schedule adherence, and quality standards.

Skills

Phone etiquette

Verbal communication

Attendance/punctuality

Prompt customer service

Education

HS diploma or GED

Tools

Microsoft Office

Job description

ViaPlus, headquartered near Dallas with offices nationwide, seeks a Customer Service Representative for our Corona, CA on-site location. The role involves handling 100+ calls daily, delivering accurate information, and maintaining customer records while following company procedures.

You will engage with a variety of colleagues, promote efficient workflows, and provide excellent service to preserve strong customer relationships. Strong communication and punctuality are essential.