Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Austin (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits (medical, vision, andd

Mental health support & EAP

401(k) plans & life insurance

FSA plans & retailer discounts

Job summary

Teleperformance in Austin, TX is seeking a Customer Support Specialist to be the first point of contact for clients through inbound and outbound communications, resolving inquiries with professionalism in a fast-paced environment.

You will use web-based tools, maintain data confidentiality, and contribute to a seamless customer experience. The role emphasizes strong listening, clear communication, and adherence to established procedures while supporting a diverse client base.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Communication

Windows familiarity

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance in Austin, TX is seeking a Customer Support Specialist to be the first point of contact for clients through inbound and outbound communications, resolving inquiries with professionalism in a fast-paced environment.

You will use web-based tools, maintain data confidentiality, and contribute to a seamless customer experience. The role emphasizes strong listening, clear communication, and adherence to established procedures while supporting a diverse client base.