Bilingual Spanish/English Call Center Agent - Flexible Shifts

MCI; Tyler (KS); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Health benefits

Career growth

Descrizione del lavoro

MCI in Wichita, KS is seeking a bilingual Spanish/English Call Center Representative to deliver exceptional customer support in both languages. You will handle inbound and outbound calls, assist with billing inquiries, and document interactions to ensure accurate records.

This role emphasizes clear communication, attention to detail, and adherence to policies in a fast-paced environment. Ideal candidates are fluent in English and Spanish, aged 18+, with a high school diploma or GED, and flexible

Competenze

• Bilingual fluency in English and Spanish (spoken and written).
• High school diploma or GED.
• Must be 18 years or older.
• Strong listening and interpersonal communication skills.
• Ability to work flexible shifts, including weekends and holidays.
• Experience in bilingual customer service or call center preferred.

Mansioni

• Manage inbound and outbound calls in Spanish and English.
• Provide clear communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with accuracy.
• Escalate complex issues to appropriate teams.
• Follow company policies during interactions.
• Aim to meet daily and monthly performance targets.

Conoscenze

Bilingual fluency English/Spanish

Strong listening

Interpersonal communication

Flexible shifts

Formazione

High school diploma or GED

Descrizione del lavoro

MCI in Wichita, KS is seeking a bilingual Spanish/English Call Center Representative to deliver exceptional customer support in both languages. You will handle inbound and outbound calls, assist with billing inquiries, and document interactions to ensure accurate records.

This role emphasizes clear communication, attention to detail, and adherence to policies in a fast-paced environment. Ideal candidates are fluent in English and Spanish, aged 18+, with a high school diploma or GED, and flexible