Bilingual Call Center Specialist | English & Spanish

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Retirement savings program

Disability insurance

Life insurance options

Supplemental insurance

Paid training

Career growth opportunities

Casual dress code

Job summary

MCI is looking for a Customer Service Representative in Wichita, KS, who will deliver exceptional support to clients. The role involves handling customer inquiries, resolving complaints, and documenting interactions. Candidates should be fluent in English and Spanish and possess strong communication skills.

Employee benefits include paid time off, health insurance, retirement programs, and opportunities for career growth. A high school diploma or GED is required, along with a willingness to undergo background checks and drug screening.

Qualifications

• Must be 18 years or older.
• Previous customer service experience is preferred.
• Authorized to work in the United States.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to improve service delivery.

Skills

Fluent in English and Spanish

Excellent communication skills

Strong attention to detail

Ability to handle high call volumes

Organizational skills

Education

High school diploma or GED

Job description

MCI is looking for a Customer Service Representative in Wichita, KS, who will deliver exceptional support to clients. The role involves handling customer inquiries, resolving complaints, and documenting interactions. Candidates should be fluent in English and Spanish and possess strong communication skills.

Employee benefits include paid time off, health insurance, retirement programs, and opportunities for career growth. A high school diploma or GED is required, along with a willingness to undergo background checks and drug screening.