Remote Customer Experience Agent

MCI; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring a Contact Center Representative in Wichita, KS to handle inbound and outbound calls, assist customers, and ensure a positive experience. You will document interactions in our CRM and follow scripts to meet performance metrics.

The ideal candidate has at least 1 year in customer service, strong communication skills, and a willingness to learn in a fast-paced environment. Bilingual English/Spanish is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 1 year of experience in a contact center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and CRM systems.
• Fluent in English; Spanish is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and elevate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.
• Participate in ongoing training and coaching sessions to improve service delivery.

Skills

Verbal communication

Written communication

CRM proficiency

Problem solving

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM systems

Computer literacy

Job description

MCI is hiring a Contact Center Representative in Wichita, KS to handle inbound and outbound calls, assist customers, and ensure a positive experience. You will document interactions in our CRM and follow scripts to meet performance metrics.

The ideal candidate has at least 1 year in customer service, strong communication skills, and a willingness to learn in a fast-paced environment. Bilingual English/Spanish is a plus.