Bilingual Spanish Call Center Agent – Inbound/Outbound

MCI; Wichita (KS); On-site; USD 21,000 - 26,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative to join our Wichita team. You will handle bilingual customer inquiries, troubleshoot basic technical issues, and support product and billing questions on-site with a focus on first-contact resolution.

Ideal candidates communicate clearly in English and Spanish, maintain high attendance, and adapt to varied shifts during training and client programs. Training is provided to ensure success and growth into supervisory or QA roles.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.

Skills

Bilingual English/Spanish

Customer service

Typing 20 wpm

Microsoft Office Suite

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Bilingual Spanish Call Center Representative to join our Wichita team. You will handle bilingual customer inquiries, troubleshoot basic technical issues, and support product and billing questions on-site with a focus on first-contact resolution.

Ideal candidates communicate clearly in English and Spanish, maintain high attendance, and adapt to varied shifts during training and client programs. Training is provided to ensure success and growth into supervisory or QA roles.