Bilingual Contact Center Agent - Inbound & Outbound Sales

MCI; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Incentives

Health benefits

Retirement plan

Disability insurance

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress

Job summary

MCI is seeking a Bilingual Contact Center Representative in Wichita, KS to handle inbound/outbound customer service, sales and account support for diverse clients in a fast-paced environment. This on-site, entry-level role emphasizes strong communication and problem-solving to drive customer satisfaction.

You will use internal systems to manage accounts, resolve issues, and identify upsell opportunities while meeting performance and attendance targets.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Identify sales opportunities and apply upselling techniques when appropriate.
• Respond to inquiries while maintaining confidentiality and data privacy standards.
• Research and resolve complex issues, coordinating with other departments as needed.
• Follow all required scripts, policies, and procedures.
• Escalate unresolved or sensitive issues to the appropriate team or supervisor.
• Stay current on program updates by attending training and reviewing materials.
• Meet performance goals and adhere to attendance and schedule requirements.

Skills

Communication skills

Typing 20+ wpm

MS Office

Windows familiarity

Punctuality

Conflict resolution

Multitasking

Customer-first mindset

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

MCI is seeking a Bilingual Contact Center Representative in Wichita, KS to handle inbound/outbound customer service, sales and account support for diverse clients in a fast-paced environment. This on-site, entry-level role emphasizes strong communication and problem-solving to drive customer satisfaction.

You will use internal systems to manage accounts, resolve issues, and identify upsell opportunities while meeting performance and attendance targets.