Bilingual Spanish CX Support Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI in Savannah, GA is seeking a bilingual English/Spanish Call Center Representative. This on-site role handles inbound and outbound customer interactions, assists with product and service inquiries, and resolves basic technical issues with empathy and professionalism.

The ideal candidate is fluent in English and Spanish, has strong data-entry skills, and can type at least 20 WPM. Training is provided with opportunities for advancement into supervisory and QA roles.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in English and Spanish with strong written and verbal skills.
• Experience using computers for data entry and customer support.
• Type at least 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen to customers, identify needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist with billing and account inquiries.
• Document interactions and requests in company systems.
• Escalate complex issues to appropriate departments when needed.
• Aim for first-contact resolution and maintain quality standards.
• Participate in training sessions and team meetings to stay current.

Skills

Bilingual EN/ES

Customer service

Typing 20 WPM

Data entry

Microsoft Office

Problem solving

Time management

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Excel

Outlook

Job description

MCI in Savannah, GA is seeking a bilingual English/Spanish Call Center Representative. This on-site role handles inbound and outbound customer interactions, assists with product and service inquiries, and resolves basic technical issues with empathy and professionalism.

The ideal candidate is fluent in English and Spanish, has strong data-entry skills, and can type at least 20 WPM. Training is provided with opportunities for advancement into supervisory and QA roles.