Customer Experience Specialist – Contact Center

MCI; Savannah (GA); On-site; USD 31,000 - 42,000; Full time

Job summary

MCI is seeking a professional Contact Center Representative in Savannah, GA to handle inbound/outbound calls, assist customers with inquiries, and ensure a positive experience. Ideal candidates are motivated, with 1+ year in customer service, strong communication, problem-solving, and CRM proficiency.

Bilingual English/Spanish a plus. Responsibilities include documenting interactions in CRM, adhering to procedures, and meeting performance metrics.

Qualifications

• Minimum 1 year of experience in a contact center or customer service role.
• Fluent in English; Spanish is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and elevate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.
• Participate in ongoing training and coaching sessions to improve service delivery.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

CRM systems

Computer literacy

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

MCI is seeking a professional Contact Center Representative in Savannah, GA to handle inbound/outbound calls, assist customers with inquiries, and ensure a positive experience. Ideal candidates are motivated, with 1+ year in customer service, strong communication, problem-solving, and CRM proficiency.

Bilingual English/Spanish a plus. Responsibilities include documenting interactions in CRM, adhering to procedures, and meeting performance metrics.