Bilingual Spanish Call Center Representative

MCI; Garden City (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision coverage

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI in Savannah, GA is seeking bilingual Spanish Call Center Representatives fluent in Spanish and English to provide exceptional customer support. This role involves managing calls, handling billing inquiries, and detailed documentation.

The ideal candidate should possess strong bilingual skills, organizational abilities, and be able to work flexible schedules. The position offers benefits including health coverage after 60 days and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Ability to work flexible shifts, including weekends and holidays.
• Preferred: Previous experience in a bilingual customer service or call center role.

Responsibilities

• Manage inbound and outbound calls in Spanish and English.
• Assist customers with billing inquiries and account updates.
• Document customer interactions with precision.

Skills

Bilingual fluency in English and Spanish

Strong listening skills

Interpersonal communication skills

Attention to detail

Organizational abilities

Education

High school diploma or GED

Job description

POSITION OVERVIEW

We are seeking bilingual Spanish Call Center Representatives fluent in Spanish and English to deliver exceptional customer support in both languages. The role involves managing inbound and outbound calls, handling billing inquiries, and maintaining accurate documentation.

Location: Savannah, GA

RESPONSIBILITIES

• Manage inbound and outbound calls in Spanish and English.
• Communicate clearly and accurately in both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to appropriate teams.
• Adhere to company policies and procedures.
• Achieve daily and monthly performance targets.

QUALIFICATIONS

• Must be 18 years or older.
• High school diploma or GED.
• Bilingual fluency in English and Spanish (spoken and written).
• Strong listening and interpersonal communication skills.
• Ability to work flexible shifts, including weekends and holidays.
• Excellent attention to detail and organizational abilities.
• Preferred: Previous experience in a bilingual customer service or call center role.

COMPENSATION AND BENEFITS

• Paid Time Off.
• Daily, weekly, and monthly incentives and rewards.
• Health, dental, and vision coverage after 60 days of employment.
• Retirement savings programs.
• Disability and life insurance.
• Supplemental insurance.
• Career growth opportunities.
• Paid training.
• Casual dress code.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

PHYSICAL REQUIREMENTS

• Primarily sedentary office environment; ability to sit/stand for long periods while using a computer and telephone headset.
• Occasional light lifting up to 40 pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act, we provide reasonable accommodations unless undue hardship prevents this.

DIVERSITY AND EQUALITY

MCI is committed to a workplace free from discrimination and harassment. All applicants are evaluated based on merit and qualifications.

ABOUT MCI

MCI is a leading tech‑enabled business services company offering customer experience solutions across industries. We operate multiple contact centers and provide staff augmentation, outsourcing, and IT services.