Bilingual Spanish CX Associate: Banking & Loyalty

PNC; Chicago (IL); Presencial; USD 41.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental and vision options

Life insurance

Disability insurance

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Education assistance

Wellness program

Paid time off (holidays, vacation)

Descripción de la vacante

PNC’s Chicago-based Client Experience Associate delivers a unique customer experience aimed at improving financial wellbeing and loyalty, guiding customers through product options and referring opportunities to branch staff.

Role emphasizes lobby engagement, technology-enabled transactions, and proactive sales within a structured process to strengthen client relationships across multiple branches in the region.

Formación

• Education without a degree is acceptable.
• Spanish Speaking is required.
• No Certification required.
• Typically <1 year of related experience.

Responsabilidades

• Delivers a customer experience to improve financial wellbeing and loyalty, educating on alternatives and referring as appropriate.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement and educates customers on managing transactions with technology.
• Applies product knowledge to solve customer problems and supports daily branch operations.
• Supports proactive sales conversations through a defined process to elevate client loyalty.

Conocimientos

Customer Service

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Branch Banking

Educación

No Degree

Descripción del empleo

PNC’s Chicago-based Client Experience Associate delivers a unique customer experience aimed at improving financial wellbeing and loyalty, guiding customers through product options and referring opportunities to branch staff.

Role emphasizes lobby engagement, technology-enabled transactions, and proactive sales within a structured process to strengthen client relationships across multiple branches in the region.