Bilingual Client Experience Specialist

PNC; Bolingbrook (IL); Sur place; USD 37 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision coverage

401(k) with PNC match

Paid time off

Résumé du poste

PNC is seeking a Client Experience Associate in Bolingbrook, IL to deliver a differentiated customer experience, educate customers on available options, and identify banking opportunities during interactions. The role emphasizes Spanish language preference and in-office collaboration across branches.

Responsibilities include guiding customers through transactions, referring opportunities to staff, and ensuring accurate branch operations while supporting a proactive sales process to build loyalty.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsabilités

• Delivers a unique customer experience to improve financial wellbeing and loyalty while handling customer interactions.
• Identifies banking opportunities during conversations and makes appropriate referrals to branch staff.
• Performs lobby engagement to connect with customers and educate on options using technology.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and transactions are completed efficiently and accurately.
• Supports proactive sales through a defined process to grow client loyalty.

Connaissances

Customer Focused

Managing Risk

Banking Products

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Proactive Sales

Accountability

Formation

No Degree

Description du poste

PNC is seeking a Client Experience Associate in Bolingbrook, IL to deliver a differentiated customer experience, educate customers on available options, and identify banking opportunities during interactions. The role emphasizes Spanish language preference and in-office collaboration across branches.

Responsibilities include guiding customers through transactions, referring opportunities to staff, and ensuring accurate branch operations while supporting a proactive sales process to build loyalty.