Bilingual Spanish Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Chicago (IL); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches. You will educate customers on digital options and identify banking opportunities during conversations, driving loyalty and share of wallet.

The role requires Spanish speaking ability and is based in-office within the Retail Banking organization. Competitive benefits and an incentive plan are described in the posting.

Qualifications

• Demonstrated knowledge, skills, and abilities as described for the role.
• Ability to engage customers and identify banking opportunities.
• Spanish speaking ability is required for this position.

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives.
• Identifies opportunities during conversations and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations and maintenance transactions are completed efficiently.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches. You will educate customers on digital options and identify banking opportunities during conversations, driving loyalty and share of wallet.

The role requires Spanish speaking ability and is based in-office within the Retail Banking organization. Competitive benefits and an incentive plan are described in the posting.