Bilingual Spanish Client Experience Specialist

PNC Financial Services Group, Inc.; Illinois; On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical and vision coverage

401(k) with company match

Paid time off

Employee assistance program

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Chicago, IL to deliver a differentiated customer experience and help grow banking relationships. You will engage customers in branch settings, educate on options, and refer opportunities to staff to enhance loyalty and wallet share.

The role emphasizes in-office collaboration, adherence to policies, and leveraging technology to assist customers with transactions and services.

Qualifications

• No university degree required; typically <1 year related experience.
• Spanish speaking ability is required.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Supports proactive sales conversations through internal processes and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying opportunities

Leveraging technology

Proactive Sales

Spanish language

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Chicago, IL to deliver a differentiated customer experience and help grow banking relationships. You will engage customers in branch settings, educate on options, and refer opportunities to staff to enhance loyalty and wallet share.

The role emphasizes in-office collaboration, adherence to policies, and leveraging technology to assist customers with transactions and services.