Bilingual Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Texas; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with match

Stock purchase plan

Dependent care

Back-up care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Arlington, TX is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches. You will educate customers on banking options and leverage technology to simplify transactions, while supporting proactive sales conversations and branch operations.

Bilingual in Spanish preferred. The role emphasizes loyalty, cross-selling opportunities, and a collaborative in-office culture with a strong focus on customer service

Qualifications

• Experience in retail banking or customer-facing roles preferred.
• Strong verbal and written communication skills in English; Spanish bilingual preferred.
• Ability to educate customers on banking options and leverage technology to improve experiences.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer to branch staff when appropriate.
• Identify banking opportunities through meaningful conversations and referrals.
• Support lobby engagement and daily branch operations with accuracy and efficiency.
• Contribute to proactive sales conversations through defined processes.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Arlington, TX is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches. You will educate customers on banking options and leverage technology to simplify transactions, while supporting proactive sales conversations and branch operations.

Bilingual in Spanish preferred. The role emphasizes loyalty, cross-selling opportunities, and a collaborative in-office culture with a strong focus on customer service