Bilingual Spanish CX Advocate

PNC; Wayne (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Paid time off

Job summary

PNC in Wayne, NJ is seeking a Bilingual Spanish Client Experience Associate within its Retail Banking organization. Based in Wayne, you will support multiple branches in the region and deliver a distinctive customer experience that improves financial wellbeing and loyalty.

The role requires Spanish speaking, engagement across lobby and teller interactions, and a proactive sales mindset. You will educate customers on alternatives, leverage technology, and refer opportunities to branch staff,

Qualifications

• Spanish speaking - required
• No degree required
• No visa sponsorship for this role

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff.
• Performs lobby engagement to connect with customers and position PNC products; educate on managing finances using technology and resources.
• Applies product and procedural knowledge to solve customer problems and ensure smooth teller/branch operations.
• Supports proactive sales conversations and loyalty growth through defined sales process including service-to-sales and lobby engagement.

Skills

Spanish Speaking

Education

No Degree

Job description

PNC in Wayne, NJ is seeking a Bilingual Spanish Client Experience Associate within its Retail Banking organization. Based in Wayne, you will support multiple branches in the region and deliver a distinctive customer experience that improves financial wellbeing and loyalty.

The role requires Spanish speaking, engagement across lobby and teller interactions, and a proactive sales mindset. You will educate customers on alternatives, leverage technology, and refer opportunities to branch staff,