Bilingual Client Experience Associate - Spanish Preferred

PNC Financial Services Group, Inc.; Florham Park (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Florham Park, New Jersey. The role focuses on delivering a superior customer experience, educating customers on financial options, and identifying banking opportunities during daily interactions.

The position supports sales processes, lobby engagement, and product knowledge to grow loyalty and wallet share. Ideal candidates have minimal formal education requirements, with typically less than one year of related

Qualifications

• No university/college degree required; related experience or product knowledge may be considered.
• Typically <1 year of related experience.
• In lieu of a degree, a combination of education, certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Florham Park, New Jersey. The role focuses on delivering a superior customer experience, educating customers on financial options, and identifying banking opportunities during daily interactions.

The position supports sales processes, lobby engagement, and product knowledge to grow loyalty and wallet share. Ideal candidates have minimal formal education requirements, with typically less than one year of related