Bilingual Client Experience Specialist

PNC; Florham Park (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k) with match

Paid time off

Job summary

PNC in Florham Park, New Jersey is seeking a Client Experience Associate to deliver a personalized banking experience and help customers achieve financial wellbeing. You will engage customers, educate them on options, and identify opportunities to grow branch share of wallet.

This in-office role emphasizes proactive customer service, adherence to policies, and collaboration with branch staff to ensure seamless daily operations and a positive experience for clients.

Qualifications

• Experience in customer interactions within a banking environment is desirable.
• Ability to educate customers and refer opportunities to branch staff.
• Comfort with using technology to assist customer transactions.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers appropriately.
• Engages customers through lobby activities and educates on product options.
• Applies product and procedural knowledge to solve customer problems.
• Supports sales processes and drives client loyalty through proactive engagement.
• Ensures branch operations and transactions are completed efficiently and accurately.

Skills

Customer Service

Banking

Client Loyalty

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC in Florham Park, New Jersey is seeking a Client Experience Associate to deliver a personalized banking experience and help customers achieve financial wellbeing. You will engage customers, educate them on options, and identify opportunities to grow branch share of wallet.

This in-office role emphasizes proactive customer service, adherence to policies, and collaboration with branch staff to ensure seamless daily operations and a positive experience for clients.