Client Experience Specialist – Bilingual (Spanish)

PNC Financial Services Group, Inc.; Des Moines (WA); On-site; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Educational assistance

Wellness program

Parental leave

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate within its Branch Banking organization, based in the Mountain Region.

The role emphasizes delivering a unique customer experience, educating customers on options, and identifying banking opportunities during interactions. Bilingual in Spanish is preferred, and the company notes an in-office culture with a comprehensive benefits program.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate within its Branch Banking organization, based in the Mountain Region.

The role emphasizes delivering a unique customer experience, educating customers on options, and identifying banking opportunities during interactions. Bilingual in Spanish is preferred, and the company notes an in-office culture with a comprehensive benefits program.