Bilingual Spanish Banking Client Experience Specialist

PNC; North Carolina; On-site; USD 41,000 - 68,000; Full time

Job summary

PNC is seeking a Bilingual Spanish Client Experience Associate in its Retail Banking group. The role is based in Wayne, NJ and requires Spanish language proficiency to support multiple branches in the region.

The position emphasizes customer experience, loyalty, and proactive sales through lobby engagement and technology-enabled transactions. Responsibilities include educating customers on financial options, referring opportunities to branch staff, and ensuring efficient teller and branch

Qualifications

• Spanish speaking is required.
• Experience in customer service is preferred.
• No degree required; related experience may be considered.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Performs lobby engagement to promote PNC products and uses technology to help customers manage transactions.
• Applies product knowledge to solve customer problems and supports daily branch operations.
• Supports proactive sales conversations through a defined sales process.

Skills

Spanish Speaking

Customer Service

Retail Banking

Education

No Degree

Job description

PNC is seeking a Bilingual Spanish Client Experience Associate in its Retail Banking group. The role is based in Wayne, NJ and requires Spanish language proficiency to support multiple branches in the region.

The position emphasizes customer experience, loyalty, and proactive sales through lobby engagement and technology-enabled transactions. Responsibilities include educating customers on financial options, referring opportunities to branch staff, and ensuring efficient teller and branch