Bilingual Spanish Customer Support Specialist

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Bilingual Spanish Call Center Representative in Las Cruces, NM. You will handle inbound and outbound calls, assist customers in English and Spanish, troubleshoot basic issues, and document interactions in company systems.

This full-time, on-site role offers comprehensive training and clear paths to Supervisor, Trainer, QA, and Operations Management. Prerequisites include 18+ years, high school diploma, 20 WPM typing, and strong communication skills; reliability and teamwork are

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in English and Spanish with strong communication skills.
• Experience using computers for data entry and customer support.
• Typing at least 20 words per minute.
• Reliable internet for work-from-home programs where applicable.
• Strong organizational and time-management skills.
• Proficient with Windows and MS Office.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Customer service orientation

Verbal & written communication

Typing 20 wpm

MS Windows & Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Bilingual Spanish Call Center Representative in Las Cruces, NM. You will handle inbound and outbound calls, assist customers in English and Spanish, troubleshoot basic issues, and document interactions in company systems.

This full-time, on-site role offers comprehensive training and clear paths to Supervisor, Trainer, QA, and Operations Management. Prerequisites include 18+ years, high school diploma, 20 WPM typing, and strong communication skills; reliability and teamwork are