Bilingual Call Center Agent - Inbound/Outbound Upsell

MCI; Las Cruces (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

MCI is seeking a Call Center Agent in Las Cruces, NM to handle inbound/outbound calls, chats, and emails for multiple clients. You will provide customer service, educate customers on products, and upsell where appropriate. The role emphasizes reliability, communication, and on-the-job learning in a fast-paced environment.

Schedules vary by site and project; this entry-level position is on-site with compensation commensurate with experience. Spanish-speaking candidates are encouraged to apply.

Qualifications

• Must be 18+ and have a high school diploma or equivalent.
• Excellent written and oral communication skills; ability to type 20+ wpm.
• Reliable with strong attendance and punctuality; customer-focused.

Responsibilities

• Handle inbound and outbound calls, chats, and emails.
• Provide customer service and upsell products as appropriate.
• Document interactions accurately in systems and follow scripts and policies.
• Aim for first-call resolution and escalate when necessary.
• Attend training to stay updated on programs and processes.

Skills

Customer service

Communication skills

Typing 20+ wpm

Microsoft Office

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a Call Center Agent in Las Cruces, NM to handle inbound/outbound calls, chats, and emails for multiple clients. You will provide customer service, educate customers on products, and upsell where appropriate. The role emphasizes reliability, communication, and on-the-job learning in a fast-paced environment.

Schedules vary by site and project; this entry-level position is on-site with compensation commensurate with experience. Spanish-speaking candidates are encouraged to apply.