Bilingual Inbound Support Specialist (English/Spanish)

MCI; Mesilla (NM); On-site; USD 34,000 - 42,000; Full time

Job summary

MCI is seeking a motivated Bilingual Call Center Representative in Mesilla, NM. You will assist customers in both English and Spanish, resolving inquiries and providing technical support for a variety of commercial and public sector clients. The role includes both customer service and technical troubleshooting, requiring a commitment to delivering exceptional customer service.

The ideal candidate is bilingual, has strong communication skills, and is dependable. Join MCI for industry-leading training and advancement opportunities in a diverse and inclusive environment.

Qualifications

• At least 18 years of age; must have a high school diploma or equivalent.
• Experience in customer service or contact center preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound customer interactions in English and Spanish.
• Resolve customer inquiries related to products, services, and billing.
• Document customer interactions and update account information.

Skills

Fluent in English

Fluent in Spanish

Strong verbal and written communication skills

Basic computer proficiency

Strong problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a motivated Bilingual Call Center Representative in Mesilla, NM. You will assist customers in both English and Spanish, resolving inquiries and providing technical support for a variety of commercial and public sector clients. The role includes both customer service and technical troubleshooting, requiring a commitment to delivering exceptional customer service.

The ideal candidate is bilingual, has strong communication skills, and is dependable. Join MCI for industry-leading training and advancement opportunities in a diverse and inclusive environment.