Bilingual Banking Support Specialist

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth opportunities

Paid Training

Job summary

MCI Careers is looking for bilingual Customer Service Representatives in Las Cruces, NM. This entry-level position offers paid training and involves handling inbound customer service inquiries across various communication channels. Ideal candidates should be empathetic, tech-savvy, and eager to succeed. Responsibilities include providing solutions to customers, documenting interactions accurately, and adhering to compliance standards. MCI offers competitive compensation, paid time off, and diverse benefits to support employees' growth and well-being.

Qualifications

• Must be 18 years or older.
• Strong written and verbal communication skills are necessary.
• Ability to type 20+ words per minute.

Responsibilities

• Handle inbound calls, emails, and live chats professionally.
• Listen actively to understand customer needs.
• Troubleshoot basic technical issues.

Skills

Bilingual communication

Written and verbal communication skills

Time management

Conflict resolution

Problem-solving

Customer empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers is looking for bilingual Customer Service Representatives in Las Cruces, NM. This entry-level position offers paid training and involves handling inbound customer service inquiries across various communication channels. Ideal candidates should be empathetic, tech-savvy, and eager to succeed. Responsibilities include providing solutions to customers, documenting interactions accurately, and adhering to compliance standards. MCI offers competitive compensation, paid time off, and diverse benefits to support employees' growth and well-being.