Bilingual Customer Support Specialist (English/Spanish)

MCI; Las Cruces (NM); Hybrid; CAD 42,000 - 53,000; Full time

Job summary

MCI is seeking entry-level, on-site Bilingual Customer Service Representatives in Las Cruces, NM. The role supports English and Spanish-speaking customers, providing product and service assistance, and handling basic technical issues.

No prior call center experience is required, with comprehensive training and clear growth paths into supervision and QA roles. As frontline agents, you will build strong customer relationships, document requests, and ensure high-quality, empathetic service while

Qualifications

• Fluent in both English and Spanish with strong verbal and written communication skills.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Document customer interactions accurately in company systems.
• Escalate complex customer concerns to the appropriate department.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Customer service

Data entry

MS Office basics

Problem solving

Excellent communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking entry-level, on-site Bilingual Customer Service Representatives in Las Cruces, NM. The role supports English and Spanish-speaking customers, providing product and service assistance, and handling basic technical issues.

No prior call center experience is required, with comprehensive training and clear growth paths into supervision and QA roles. As frontline agents, you will build strong customer relationships, document requests, and ensure high-quality, empathetic service while