Bilingual Contact Center Agent (English/Spanish)

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Las Cruces, NM to handle inquiries and provide accurate information about products and billing. You will resolve issues, maintain records, and uphold quality standards while working with a team in a fast-paced environment.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and fluency in English and Spanish. This on-site role emphasizes reliability and customer-focused service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and elevate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Skills

English proficiency

Spanish language

Customer service

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

CRM systems

Call center tools

Job description

MCI is seeking a Customer Service Representative in Las Cruces, NM to handle inquiries and provide accurate information about products and billing. You will resolve issues, maintain records, and uphold quality standards while working with a team in a fast-paced environment.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and fluency in English and Spanish. This on-site role emphasizes reliability and customer-focused service delivery.