Bilingual Spanish Customer Service Agent – Inbound Support

teleperformance; Orlando (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

Generous PTO

Optional Daily Pay

EAP

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring a Spanish bilingual Customer Service Agent in Maitland, FL to handle inbound calls about accounts, toll invoices, technical assistance, and DMV holds.

You will provide compassionate, solution-focused support in a fast-paced environment, adhere to client guidelines, and contribute to high-quality customer experiences. The role offers a Monday–Friday schedule with weekend options and comprehensive benefits, in a dynamic team setting.

Qualifications

• Spanish bilingual required
• Prior customer service experience (high-volume call center experience a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Good typing/keyboard skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and toll violations must be paid before employment begins

Responsibilities

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

Skills

Spanish bilingual

Customer service

Verbal and written communication

Attendance & work ethic

Multisystem navigation

Self-motivation & problem solving

Typing speed

Team player

Background check & drug test

Toll violations payment

Job description

AllianceOne, a Teleperformance subsidiary, is hiring a Spanish bilingual Customer Service Agent in Maitland, FL to handle inbound calls about accounts, toll invoices, technical assistance, and DMV holds.

You will provide compassionate, solution-focused support in a fast-paced environment, adhere to client guidelines, and contribute to high-quality customer experiences. The role offers a Monday–Friday schedule with weekend options and comprehensive benefits, in a dynamic team setting.