Bilingual Customer Service Center Supervisor

AllianceOne Inc.; Orlando (FL); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vison

HSA/FSA plans

Generous Paid Time Off

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, seeks a Customer Service Center Supervisor (Spanish bilingual preferred) in Orlando, FL. You will manage daily CS Center operations, coach CSRs, and ensure payment processing accuracy while meeting KPIs and honoring client requirements.

Reporting to the Customer Service Manager, you will lead staffing, performance reviews, and training, while maintaining a high standard of professional conduct. On-site role with comprehensive benefits.

Qualifications

• Bachelor's degree in Business Administration or related discipline.
• 3+ years of relevant experience as a supervisor with similar size/scale.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Spanish bilingual preferred.

Responsibilities

• Oversee daily activities of the Customer Service Center and meet KPIs.
• Coach, develop, and mentor Customer Service Representatives.
• Respond to customer inquiries and ensure accurate payment processing.
• Monitor calls and transactions, provide continuous staff feedback.
• Coordinate with other departments to resolve issues and support client needs.
• Lead by example and enforce company policies and procedures.

Skills

Verbal & written communication

Analytical thinking

Attention to detail

Time management

Leadership

Education

Bachelor's degree in Business Administration or related discipline

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

AllianceOne, a Teleperformance subsidiary, seeks a Customer Service Center Supervisor (Spanish bilingual preferred) in Orlando, FL. You will manage daily CS Center operations, coach CSRs, and ensure payment processing accuracy while meeting KPIs and honoring client requirements.

Reporting to the Customer Service Manager, you will lead staffing, performance reviews, and training, while maintaining a high standard of professional conduct. On-site role with comprehensive benefits.