Customer Service Agent - English or Spanish Bilingual

teleperformance; Orlando (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

Generous PTO

Optional Daily Pay

EAP

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring a Spanish bilingual Customer Service Agent in Maitland, FL to handle inbound calls about accounts, toll invoices, technical assistance, and DMV holds.

You will provide compassionate, solution-focused support in a fast-paced environment, adhere to client guidelines, and contribute to high-quality customer experiences. The role offers a Monday–Friday schedule with weekend options and comprehensive benefits, in a dynamic team setting.

Qualifications

• Spanish bilingual required
• Prior customer service experience (high-volume call center experience a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Good typing/keyboard skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and toll violations must be paid before employment begins

Responsibilities

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

Skills

Spanish bilingual

Customer service

Verbal and written communication

Attendance & work ethic

Multisystem navigation

Self-motivation & problem solving

Typing speed

Team player

Background check & drug test

Toll violations payment

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description

As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

PAY

PAY: $20.50/hour

LOCATION

LOCATION: Maitland, FL 32751

HOURS

HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM

*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)

TRAINING SCHEDULE (1st 2 weeks)

TRAINING SCHEDULE (1st 2 weeks) : Monday- Friday 10:45 am- 7:15 pm

BENEFITS

• Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
• You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

RESPONSIBILITIES

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

QUALIFICATIONS

• Spanish Bilingual Required
• Prior customer service experience (high volume call center experience is a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Good typing/keyboarding skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.

Questions?

Please review our privacy notice available at the following www.allianceoneinc.com/careers

For additional information on AllianceOne visit our website at www.allianceoneinc.com

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, activities. To request reasonable accommodation please email us at [e-mail] .