Bilingual Customer Service Specialist – Growth & Licensing

Florida One Insurance; Hillsboro Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing process support

Opportunities for growth and dev

Job summary

Florida One Insurance is looking for a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. This onsite role involves handling inquiries, guiding policy updates and claims, and delivering empathetic service across channels.

You’ll work with our agent team to ensure a seamless customer experience and maintain accurate records. The ideal candidate communicates clearly, shows empathy, and thrives in a fast-paced environment.

Qualifications

• Fluent in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer service orientation.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating with agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual English–Spanish

Excellent communication

Empathy and customer service

Problem-solving

Job description

Florida One Insurance is looking for a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. This onsite role involves handling inquiries, guiding policy updates and claims, and delivering empathetic service across channels.

You’ll work with our agent team to ensure a seamless customer experience and maintain accurate records. The ideal candidate communicates clearly, shows empathy, and thrives in a fast-paced environment.