Bilingual Customer Service Center Supervisor (Orlando)

AllianceOne Incorporated; Orlando (FL); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

Generous Paid Time Off

Optional Daily Pay

EAP

401k after 90 days

Job summary

AllianceOne Incorporated is seeking a Customer Service Center Supervisor (Spanish bilingual preferred) to lead the Orlando team on-site. The role focuses on managing daily operations, coaching CSRs, and ensuring top performance metrics while maintaining high customer satisfaction.

Reporting to the Customer Service Manager, you will guide staff, monitor KPIs, and collaborate with departments to sustain efficient service delivery and compliance with toll system procedures.

Qualifications

• Bachelor’s degree in Business Administration or related discipline.
• 3+ years of supervisory experience leading a workforce of similar size and complexity.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Spanish bilingual preferred.

Responsibilities

• Perform required opening and/or closing duties for the Customer Service Center and related administrative tasks.
• Monitor and document the quality of transactions and calls, providing ongoing feedback to staff.
• Assist escalated walk-in customers and complete escalation callbacks as required.
• Coordinate with other departments to resolve issues.
• Manage KPIs and schedule activities to achieve targets.
• Lead and mentor CSRs to improve performance and service levels.

Skills

Team leadership

Communication skills

Analytical skills

Problem-solving

Attention to detail

Time management

Multi-tasking

Verbal and written communication

Education

Bachelor’s degree in Business Administration or related discipline

Tools

MS Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

AllianceOne Incorporated is seeking a Customer Service Center Supervisor (Spanish bilingual preferred) to lead the Orlando team on-site. The role focuses on managing daily operations, coaching CSRs, and ensuring top performance metrics while maintaining high customer satisfaction.

Reporting to the Customer Service Manager, you will guide staff, monitor KPIs, and collaborate with departments to sustain efficient service delivery and compliance with toll system procedures.