Bilingual Insurance Support Specialist (English/Spanish)

florida one insurance; Punta Gorda (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing guidance

Growth opportunities

Job summary

Florida One Insurance is seeking a bilingual Customer Service Representative to join onsite in Florida. You will support a diverse client base, resolve insurance questions, and guide customers through policies using English and Spanish.

The role emphasizes empathy, clear communication, and teamwork with agents. Florida One Insurance offers a competitive salary and benefits, plus licensing support and growth opportunities to advance your career.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism, and customer service mindset.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Empathy

Problem solving

Teamwork

Job description

Florida One Insurance is seeking a bilingual Customer Service Representative to join onsite in Florida. You will support a diverse client base, resolve insurance questions, and guide customers through policies using English and Spanish.

The role emphasizes empathy, clear communication, and teamwork with agents. Florida One Insurance offers a competitive salary and benefits, plus licensing support and growth opportunities to advance your career.