Bilingual Spanish Client Experience Specialist

PNC Financial Services Group, Inc.; Seabrook (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Seabrook, TX. The role supports multiple branches and requires bilingual Spanish skills.

This in-office position focuses on delivering a superior customer experience, educating customers on options, and driving branch loyalty. Responsibilities include handling customer interactions, identifying banking opportunities, and referring to branch staff.

Qualifications

• Typically no university degree required; related experience may be considered.
• Customer interactions and referrals to branch staff.
• Education on banking options and using technology to assist customers.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage in lobby activities to connect with customers and promote PNC products.
• Support sales conversations through a defined process and drive customer loyalty.

Skills

Customer Service

Banking

Identifying Opportunities

Proactive Sales

Effective Communications

Problem Solving

Digital Awareness

Managing Multiple Priorities

Fraud Detection and Prevention

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Seabrook, TX. The role supports multiple branches and requires bilingual Spanish skills.

This in-office position focuses on delivering a superior customer experience, educating customers on options, and driving branch loyalty. Responsibilities include handling customer interactions, identifying banking opportunities, and referring to branch staff.