Retail Banking Client Experience Specialist - Bilingual

PNC Financial Services Group, Inc.; Heights (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with company match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Houston, TX seeks a Client Experience Associate in Retail Banking. You will engage customers in-branch, educate on options, and refer opportunities to staff. Spanish language skills are preferred to serve a diverse client base, and sponsorship is not provided.

Role emphasizes loyalty-building through proactive conversations, digital tools, and delivering a seamless branch experience while maintaining branch operations with accuracy and care.

Qualifications

• Experience in customer service and branch banking is preferred.
• Ability to educate customers on financial options and technology tools.
• Spanish language skills are preferred for client interactions.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports sales conversations through lobby engagement and teller interactions.

Skills

Customer Service

Banking

Branch Banking

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Communication

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Houston, TX seeks a Client Experience Associate in Retail Banking. You will engage customers in-branch, educate on options, and refer opportunities to staff. Spanish language skills are preferred to serve a diverse client base, and sponsorship is not provided.

Role emphasizes loyalty-building through proactive conversations, digital tools, and delivering a seamless branch experience while maintaining branch operations with accuracy and care.