Banking Client Experience Specialist

PNC; Seabrook (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off & holidays

Job summary

PNC in Seabrook, TX is seeking a Client Experience Associate to support multiple branches in the region. The role focuses on delivering a superior customer experience, guiding financial interactions, and driving loyalty through proactive engagement.

The position requires in-office presence, with emphasis on bilingual Spanish/English communication and collaboration with branch staff to identify opportunities and educate customers on digital tools.

Qualifications

• No university degree required, related experience may be considered.
• Ability to explain banking options and guide customers.
• Comfort working in an in-office, branch-based environment.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options.
• Supports sales conversations through a defined process including teller interactions.

Skills

Bilingual Spanish

Customer service

Relationship building

Financial literacy

Education

No Degree

Tools

POS/branch tools

CRM software

Job description

PNC in Seabrook, TX is seeking a Client Experience Associate to support multiple branches in the region. The role focuses on delivering a superior customer experience, guiding financial interactions, and driving loyalty through proactive engagement.

The position requires in-office presence, with emphasis on bilingual Spanish/English communication and collaboration with branch staff to identify opportunities and educate customers on digital tools.